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REFUND POLICY


Thanks for shopping at Sassy.
If you are not entirely satisfied with your purchase, we're here to help.



Returns

You have [7] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

In another case, you are also eligible to return your items should the items received is incorrect or defective.

On both counts, your item needs to have the receipt or proof of purchase.



Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.



Shipping

We regret that shipping cost for your purchase will only be refunded if the return had been due to an oversight on our part.

You can only send the return item(s) to;

SASSY.com.my

1st Floor
No 13 Jalan Tandang
46050 Petaling Jaya
Selangor Darul Ehsan
Phone: (603) 7781 1615



Contact Us

If you have more questions on returns, refunds and shipping, speak to our customer service representative through our live chat. Alternatively, you may email customerservice@sassy.com.my.


IMPORTANT NOTICE: 

In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from PosLaju and item(s) / parcel is  returned to sassy.com.my, the customer shall have to bear the cost of shipment and handling charges (for East Malaysia) to  redeliver the item(s) / parcel.